Frequently Asked Questions

Dr. Scholl’s® insoles and orthotics help treat a variety of foot, knee, lower back, leg and hip conditions – as well as some skin conditions. Learn more on the Symptoms & Conditions page.

Only Dr. Scholl’s® has Massaging Gel® Advanced technology for support and cushioning proven to give you all-day comfort and keep you feeling more energized. It helps reduce muscle fatigue in feet and legs and allows you to stay on your feet longer.

Massaging Gel® Advanced technology has Responsive-Wave Cushioning™ with multi-layer gel waves that:

– Adapt to give you both cushioning and energy rebound as you move through your stride
– Respond differently to different levels of activities and impact

Explore Dr. Scholl’s® Massaging Gel® Advanced Insoles:

Comfort and Energy Massaging Gel® Advanced Insoles
Comfort and Energy Work Insoles
Comfort and Energy Memory Fit® Insoles
Comfort and Energy Extra Support Insoles
Comfort Heel Cushions
Athletic Series Sport Insoles

Each step you take can create pain-inducing shock on your feet, knees and lower back. Shock Guard® technology helps absorb this shock and treats pain at its source, so you can have immediate and all-day relief from daily activities.

It can be found in the following products. Click the links below to learn more and purchase.

Dr. Scholl’s® Pain Relief Orthotics for Heel Pain
Dr. Scholl’s® Orthotics for Plantar Fasciitis
Dr. Scholl’s® Orthotics for Arch Pain
Dr. Scholl’s® Orthotics for Sore Soles
Dr. Scholl’s® Orthotics for Ball of Foot Pain
Dr. Scholl’s® Orthotics for Lower Back Pain
Dr. Scholl’s® Orthotics for Heavy Duty Support
Dr. Scholl’s® Orthotics for Arthritis Pain (due to Osteoarthritis)

Dr. Scholl’s® insoles and orthotics are designed to fit a range of shoe sizes. For the best fit, purchase the insole or orthotic size that matches your particular shoe size. Typically, men’s insoles and orthotics range from sizes 8-13, and women’s insoles and orthotics range from sizes 6-10. For exact sizing information, visit the product page for the insole or orthotic you’re interested in.

All Dr. Scholl’s® insoles and orthotics should fit in most shoes. However, some have a slimmer design that fits best in dress shoes:

Comfort and Energy Ultra Thin Insoles
Comfort and Energy Massaging Gel® Advanced Insoles
Stylish Step™ insoles and inserts for Women’s Shoes
Odor-X® odor-fighting insoles Double Air-Pillo® insoles

Depending on your shoe size and the insole or orthotic you’ve purchased, trimming may be necessary to obtain an optimal fit. Visit the product page for your specific insole or orthotic for more information.

Most Dr. Scholl’s® insoles and orthotics are designed to last six (6) months with regular use. They should be replaced within this timeframe or at the first signs of wear.

Comfort Air Pillo® Insoles, Double Air Pillo® Insoles and Odor-X® Odor Fighting Insoles contain a natural rubber latex. All other Dr. Scholl’s® Insoles and orthotics are latex-free.

You can wash Dr. Scholl’s® Insoles and orthotics by hand or in a washing machine on a cold-temperature setting. They should be left to air-dry; they cannot be machine-dried.

Dr. Scholl’s® insoles and orthotics can placed over a shoe’s existing insole as long as the shoe is still comfortable and does not feel too tight. Any insole or orthotic that is not full-length should be placed on top of your shoe’s existing insole.

Yes, Dr. Scholl’s® insoles and orthotics can be transferred from shoe to shoe as long as the shoe is still comfortable and does not feel too tight. Since every shoe is different, certain insoles and orthotics may fit better in certain shoes. We encourage you to find the insole or orthotic that fits best for you for each shoe.

DURAGEL® Technology is built into our premium cushions and removers to make them thin, flexible, and nearly invisible. It contains 30-50% water and is a durable cushion that conforms to the contours of your skin to protect your corn, callus, blister, or bunion. The cushions fit easily into any shoe to provide all-day cushioning pain relief.

Explore DURAGEL products:

Dr. Scholl’s DURAGEL® Corn Cushions
Dr. Scholl’s DURAGEL® Corn Removers
Dr. Scholl’s DURAGEL® Callus Cushions
Dr. Scholl’s DURAGEL® Callus Removers
Dr. Scholl’s DURAGEL® Bunion Cushions
Dr. Scholl’s DURAGEL® Blister Treatment Cushions
Dr. Scholl’s DURAGEL® ClearAway® Wart Remover

You can wear Dr. Scholl’s® bandages and cushions in the shower, but it will reduce the amount of time the bandage stays on, which varies by product.

Visit the Foot Odor & Perspiration Page.

Sweat Max® technology absorbs sweat and helps eliminate odor. Learn more about Sweat Max® products:

Dr. Scholl’s Odor-x® Odor Fighting Foot Powder
Dr. Scholl’s Odor-x® Odor Fighting Spray Powder
Dr. Scholl’s Odor-x® Odor Fighting Insoles

You can create a customer account here. Having a customer account allows you to checkout faster with much convenience. You are able to log in and update your customer profile anytime. Alternatively, you can choose not to create a customer account and just checkout as guest.

You can subscribe to our mailing list here. Upon successful subscription, you will receive an email that contains a one-time discount code. If you have used this code before, you will not be able to apply it again.

We only deliver to Singapore. Delivery typically takes not more than 7 working days. This is however subjected to unforeseen circumstances that may occur at the delivery companies/couriers like loss or damage of parcel and delivery congestion.

Customers are also advised to provide accurate contact details and addresses when placing order. Delivery may be delayed if inaccuracies are found and we will not be liable for such delays.

If you need help with your order, feel free to contact us .

Free local delivery is entitled with a minimum spend of $50 nett. Otherwise, delivery fee is charged at $7.

To check on the status of your refund, please email us at contactus@drscholls.com.sg

We do not allow cancellation or refund if the reason is a change of mind from customer or a failed delivery after multiple attempts proven by delivery company. For other reasons, we will review on a case-by-case basis.

Should there be a case that you need to bring to our attention, you may drop us an email contactus@drscholls.com.sg

If the packaging is opened, torn or etc, we do not allow exchange or return due to strict hygiene policy.